Shivamrutalay Vastra maintains all authority to dismiss off-base or preposterous or incessant return claims by a customer.

SHIPPING & RETURNS POLICIES

SHIPPING :

SHIPPING CHARGABLE.

Dispatch within 2 days.

AWB number will be provided on the number mentioned in the order, for tracking purpose.

RETURNS:

WE ACCEPT RETURN REQUEST WITHIN 2 DAYS FROM THE DELIVERY DATE.

FOR RAISING A REQUEST WE NEED VALID UNBOXING VIDEO SHOWING THE DEFECT IN ONE GO WITHOUT ANY CUTS OR EDITS.

After receiving the return request we will verify and provide the refund or exchange of the product within 5-7 business days.

We offer returns on items ONLY, that have physical defects (dye issues, tears) or that have been incorrectly shipped.

Dye issues – parts of saree left undyed, excessive dye stains. (colour variation due to images NOT ELIGIBLE FOR RETURNS).

SLIGHT COLOUR VARIATION DUE TO LIGHTS AND PHOTOGRAPHY TECHNICAL ASPECTS : BUT DON’T WORRY, WE HAVE YOU COVERED.

(Kindly schedule a video call for the same by booking a slot through whatsapp communication.).

NO RETURN, NO EXCHANGE FOR SILK MARK CERTIFIED SAREES.

HANDLOOM SAREES WILL HAVE IRREGULARITIES IN THE TEXTURE WHICH MAKES IT UNIQUE, THEY ARE NOT DEFECTS.

To return an item, reach out to our client care group within 2 days from the shipping date at 

shivamrutalay.vastra@gmail.com or ‎+91-7385170275 .

Transportation address for returns:

Shivamrutalay Vastra

Aaditva Apartments,

D 204, Sector 7, PCNTDA, Indrayani Nagar, Bhosari,

Pune, Maharashtra 411026

Sale items

Only regular priced items will be returned or refunded. Sale items will NOT be returned or refunded.

Need help?

Contact us at {shivamrutalay.vastra@gmail.com} for questions related to refunds and returns.