Return Eligibility

• You may request a return within 48 Hrs of receiving your order.

• Items must be:

  • Unused, unworn, unwashed, and in original condition

  • With all original tags and labels attached

  • Returned in the original packaging

• Proof of purchase (order number or receipt) is required.

Refunds

• Once we receive and inspect your returned item, we will notify you of the status of your refund.

• Approved refunds will be processed to the original payment method within 5–10 business days.

• Original shipping charges are non-refundable unless the return is due to our mistake.

Return Shipping

• We recommend using a trackable shipping method.

• We are not responsible for items lost or damaged during return shipping.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

• Contact us within 48 hours of delivery

• Provide photos of the item and packaging

• We will arrange a replacement or full refund at no additional cost

Cancellations

• Orders can be canceled before shipment for a full refund.

How to Start a Return

1. Email us at shivamrutalay.vastra@gmail.com with your order number and reason for return.

2. We will provide return instructions.

3. Ship the item back using the provided details.

Contact Information

For questions regarding returns or refunds:

• Email: shivamrutalay.vastra@gmail.com

• Phone: 7385170275

• Address: Aaditva apartments,
  D wing 204, sector 7,
  pcntda, indrayani nagar, bhosari, pune 411026

Legal Notice

This policy does not affect your statutory rights under applicable consumer protection laws.